Workday Application Support Associate, Program Management项目管理部系统应用支持专员

Department Shanghai-Program Management

School/Division NYU Shanghai (SH1002)

Compensation Grade Pending

FT/PT Full-Time

Category Technology

Position Summary

The Workday Application Support Associate will be in the NYU Shanghai Application Support Shared Service Center and plays the tier 1 Workday support at NYU Shanghai. This position plays an important role in the maintenance of the ERP system( HCM and Finance, Workday) at NYU Shanghai. This position will ensure the HCM data is accurate in the system, which includes but is not limited to maintenance of system records of staff, faculty, intern, student worker, volunteer, and contingent workers. These responsibilities are associated with the collection, retrieval, accessing, and usage of NYU Shanghai human resources information for the purpose of analyzing, planning, reporting, and decision making.

The Workday Application Support Associate identifies areas of opportunity to improve existing shared services for HR processes and functionality while maximizing technological capabilities to reduce manual processes and to improve data management accuracy and efficiency. In addition to the process of continuous improvement, this position maintains and develops reports and dashboards to meet the requirements from various departments of the university, ensures accuracy and completeness of data in the Workday system, and establishes and maintains security controls. This individual also trains and provides troubleshooting tips to employees on features and functionality in the Workday system. It will also closely collaborate with HR, Office of Faculty Affairs, Provost office, and IT department in order to provide ideal support to the university.

The ideal candidate will have demonstrated the following:

●Excellent analytical, organizational, and problem-solving skills, including data analysis.
●Strong interpersonal, communication, and customer service skills with both technical and functional end-users.
●Demonstrated ability to build relationships, solve problems, build partnerships, and remove barriers.
●Demonstrated ability to drive efforts to standardize, optimize and simplify processes and technical solutions.

The main responsibilities include:

●Resolve ServiceLink (ServiceNow) Cases about Workday issues or requests. Provide solutions and communication to clients in a timely manner. Manage and track cases in ServiceLink (ServiceNow) following with SLA;
●Support Workday EIB data mass upload into Workday for all business units in a timely & accurate manner including but not limited to hiring, job change, termination, and etc.;
●Develop Workday reports and dashboards to analyze the employee data for NYU Shanghai;
●Develop Workday Studio integrations for medium complexity system integrations;
●Analyze the reported cases and make proposals of enchantment to the processes and data control in the Workday system;
●Create and maintain documentation of reporting processes and training guides for end-users;
●Maintain the Workday system operation manual to standardize the working procedures and processes. Share and retain the knowledge base in the Workday Application Support team;
●Works with a global team in the GNU (global network university of NYU) to align the best practices, strategy, and compliance with global system IT control policies.

Qualifications

Required Education

●Bachelor's degree required, Master's degree preferred, with major in Computer Science/ Technology Education/Human Resources.

Required Experience

●It is an entry-level position and we accept college fresh graduates to apply for this position. It will be preferred if you have experience in HR ERP systems( e.g. Workday, PeopleSoft, SAP, etc.), programming, or coding.
●Experience in working in a multicultural global team is a plus.

Required Knowledge, Skills, and Abilities

●Quick learner and competent with confidential data;
●Good analytical, problem solving, and time-management skills;
●Possessing a positive, service-oriented attitude;
●Excellent Chinese and English language abilities (reading, speaking, writing) with the ability to communicate complex business and technical terms and procedures across all levels of the organization in the GNU of New York University.

Additional Information

About NYU Shanghai

NYU Shanghai is China's first Sino-US research university and the third degree-granting campus of the NYU Global Network. We were founded in 2012 by New York University and East China Normal University with the support of the city of Shanghai and the district of Pudong. NYU Shanghai seeks to cultivate globally-minded graduates through innovative teaching, world-class research, and a commitment to public service.

NYU Shanghai is an equal opportunity employer committed to equity, diversity and social inclusion. We are proud of its diverse and talented staff members, who work together to build and sustain this unique and pioneering institution of higher education in China.

To know more about working at NYU Shanghai, please click here to view our Staff page for more details. Thank you!

申请方式 / Application Instructions

请点击以下原文链接并提交在线申请。
Please click the original job link below to submit your application online.
https://shanghai-nyu.icims.com/jobs/9139

欢迎访问上海纽约大学官网查看更多热招岗位，并关注上海纽约大学员工招聘微信公众号（NYUShanghaiRecruit）了解更多行政岗位相关招聘信息。谢谢！
Please visit NYU Shanghai Website to view more open positions and follow our Staff Recruitment WeChat Account（NYUShanghaiRecruit）for more updates. Thank you!

特别提示： 请按照公告报名方式及官方要求进行简历投递！