Department Shanghai-Arts and Sciences (Including Labs)

School/Division NYU Shanghai (SH1002)

Compensation Grade Pending

FT/PT Full-Time

Category Academic Program Support

Position Summary

技术支持专员需要与教职员工及学生紧密合作，提供软硬件设备和相关教学资源等各个方面日常技术支持，确保安全高效的教学环境，为教职员工和学生提供高质量的服务。技术支持专员的职责是确保教学高效、流畅的运作，日常维护设备设施，协助建立快速响应及相关的技术支持流程，促进在日常教学、研究和部门活动中技术服务的有效利用。

该技术人员将负责为日常教学提供技术支持、维护基础设备，进行教室多媒体设备基础支持等，为教学工作和部门活动提供合适的技术解决方案，支持部门场所的技术设备和相关设施工作。无论是单独工作还是作为支持团队的一部分，至少要求具备以下领域之一的基础知识：电子工程，计算机技术支持或教室多媒体视听技术支持等。

主要职责包括但不限于：

设备管理与维护（30％）

●  负责设备中心和相关系统、设备和相关资源的技术支持，定期检测维护设备。

●  定期报告设备及相关器材的状态。

●  负责所有设备、工具和耗材的日常服务、维护和高效管理，以确保设备器材时刻处于良好的工作状态。

●  协助教职工准备教学材料/设备，包括但不限于多媒体辅助设备、教学相关材料、工具及设备等。

●  培训学生和教职员工使用设备和资源。

●  制定并维护使用资源和设备等的相关标准准则和操作程序。

●  负责相关设备的日常支持和维护工作。包括但不限于：

  ○  教室多媒体音频/视频设备（例如无线麦克风，扬声器，网络摄像头，投影仪等）。

  ○  各软硬件，计算机及其外围设备。例如：打印机扫描仪等。

  ○  各类基础电子元件，传感器，电路板等（例如晶体管，电阻器，电容器，电动机，LED，二极管，蜂鸣器，面包板等）。

教学技术支持（30％）

●  维护现有的服务和解决方案（包括教室支持，通用设备等）并跟进相关新服务。

●  跟进相关解决方案，以改善日常教学质量（例如：教室基础设施及多媒体视听设备等）。

●  课前器材准备并设置教室，负责进行教室日常预防性维护检查。

●  根据教学日常需求，参加课堂演示和指导。

●  创建、更新和维护设备用户指南。 协助教师/学生使用相关设备和其他内部系统等。

●  提供日常桌面支持，对设备、软硬件、计算机和操作系统等进行维护及故障排除。

日常运营支持（30％）

●  支持日常运营，以及部门相关活动支持等。

●  执行日常维护工作，确保安全高效的空间和教室环境。

●  响应用户需求，并第一时间制定行动计划，及时高效地解决问题。

●  为日常教学工作，课程和部门相关活动提供现场技术支持和服务，包括耗材、●  设备、器材、相关物品存储及教学活动支持等。

●  支持不同团队的技术项目及协作跟进工作。

●  与不同部门以及第三方供应商合作，支持并满足运营和课程等的日常需求。例如：运营设施部门、IT部门、财务部门、采购部门、供应商等。

●  作为部门接口人与相关学校支持部门，如基础设施，财产管理和公共安全部等，协同合作确保部门基础设施及日常财产设备管理的工作。与其他各部门合作，负责处理解决与日常教学、课程、部门等相关的需求。充当HSE协调员，以确保流畅安全的日常运营工作。

日常采购支持（10％）

●  负责支持日常采购需求。

●  处理设备和组件等的采购和维护。

The Technology Support Generalist position is a full time position, who will work closely with faculty and students to support all aspects of hardware, software, equipment, and resources etc. to ensure a safe, efficient, and productive teaching and learning environment. S/he will not only be in charge of the daily technology support, but also ensure to provide high quality services to our faculty and student community, as well as a key person focused on equipment management & maintenance, department related projects build up, daily tech support services and follow ups.

This position works as technology staff to provide daily technology, desktop support, equipment maintenance, audio-visual support in classrooms as well as daily curriculum required support throughout the community. Actively identify, develop, implement and support appropriate technology solutions for teaching, learning, research and department events. Support technology equipment, facilities in department space.

The role of Technology Support Generalist is to function as a key partner for department users and ensure an efficient, continuous operation of teaching and learning space as well as daily equipment maintenance. Help foster a responsive and adept technology support structure to promote the effective use of technology in teaching, learning, research and administration activities. Work both individually and as part of a support team, at least have basic knowledge in one of the following areas: electronic engineering, computer technology support or audio-visual technology etc.

Under the supervision of Studio and Technology Operations Manager the main responsibilities of a Lab Technician mainly includes but not limited to:

Equipment Management and Maintenance (30%)

●  Support of the Equipment Center, system, equipment and related resources, and ensure the protection of lab equipment through oversight of regular maintenance.

●  Report of the status of equipment and materials on a regular basis.

Responsible for the day to day technology support, maintenance, and inventory of all equipment, tools and supplies on a regular basis to ensure they are in good working order.

●  Assist faculty members in preparation of teaching and instructional materials/equipment, including but not limited to audio visual aids, materials, tools, equipment etc.

●  Work with students and faculty in the training and use of equipment and resources.

●  Develop and maintain guidelines and SOPs of using lab resources and equipment etc.

●  Be responsible for the day to day support and maintenance of all lab equipment and devices. This includes, but not limited to:

  ○  Digital media and audio/visual equipment (e.g. wireless microphone, speaker, webcam, projector, camera, headset etc.)

  ○  Various hardware and software, computers, printers and scanners etc.

  ○  Various electronics components, sensors, boards etc. (e.g. transistor, resistor, capacitor, motor, LED, diode, buzzer, breadboard, etc.)

Technology Support for Teaching and Learning (30%)

●  Maintain existing technology services and solutions (including classroom support, general equipment, etc.) as well as new services development. This includes, but not limited to network attached storage, AWS clouds solutions, live streaming technologies, classroom technologies, teaching & learning tools and online systems, distance learning technologies etc.

●  Propose technical solutions to improve the audio-visual systems in classrooms. Investigate, research, explore, develop, test, design and work out new classroom technologies, audio-visual, digital media systems and equipment to well support daily teaching and learning requirements.

●  Prepare and set up the classrooms as well as implement classroom daily preventative maintenance checks before commencement of class.

●  Participate in classroom demonstration and instruction as required by daily operations of our classes.

●  Create, update and maintain equipment user guide. Train and assist faculty/students in the use of lab hardware, software, facilities, audio-visual presentation equipment, video conferencing and other related systems etc.

●  Provide desktop support, maintaining and troubleshooting lab equipment, hardware, software, computer and operating systems, including Mac OS X and Windows 10 for faculty/students. Ensure purposeful and creative operation of lab computers, scanners, printers, other technologies etc., and provide assistance with configuration and deployment of new technologies (Eg. imaging lab computers and academic software license management with the remote management tools).

Daily Lab Operation Support ​ ​(30%)

●  Support the daily operation of the Studio, Lab, Classrooms during routine hours, as well as occasional additional events.

●  Perform daily maintenance routines to ensure a safe, efficient, and productive lab environment.

●  Respond to all user-requests as well as develop action plans to resolve the issues timely and effectively.

●  Provide on-site technology support and services for lab, daily class and program-related events including lab supplies, equipment, critical sample storage, program level events etc.

●  Support different teams with technology projects and events.

●  Work closely and cooperate with different departments as well as third party vendors to support / meet daily requirements of operations and courses etc. Eg. Facilities, IT, Finance, Procurement, vendors, etc.

●  Interface with Facilities, Property Management and Public Safety for lab infrastructure, risk management and other internal departments for lab related requests etc. Act as a HSE coordinator in the lab to ensure safety.

Program-Related Procurement (10%)

●  Assist in daily procurement needs.

●  Process purchasing and maintenance of equipment and components etc.

Qualifications

教育经历

●  全日制本科学士学位。

●  相关专业但不限于：EE（电子工程），电气工程与自动化，电子科学与技术，电气与信息工程，计算机科学，信息技术或同等学历，但非必需。

●  如果候选人在相关技术领域具有良好的知识，专业背景或技能，则专业不受以上限制。

所需经验

●  熟悉基础的电子元件知识及相关背景。

●  具备以下1-2个领域的基础知识和相关技能者，可优先考虑：

  ○  计算机软硬件，计算机操作系统安装维护，桌面/服务台技术支持，教室多媒体设备支持（例如：扬声器，麦克风，投影仪等）

●  具有Mac OS计算机操作经验和相关知识的候选人，可优先考虑。

●  具有1-2年实习或相关工作经验的可优先考虑，但非必需。

所需知识、技能和能力

●  必须具备快速学习和应用新技术及技能的能力。

●  对电子工程和相关技术领域充满热诚及探究精神。

●  注重细节，能够高效故障排除和问题解决。

●  拥有学习探索新技术及相关技能的热情和专研精神。

●  强烈的责任心，良好的组织协调能力。

●  认真对待工作，具有独立工作和主动解决问题的能力。

●  在繁忙的工作环境中表现出强烈的自驱力和主动性。

●  具有良好的时间管理技能，高效的多任务处理能力，并且愿意接受偶尔加班。

●  高度专业，诚实守信，踏实可靠。

●  良好的中文和英文沟通能力。

●  为人随和，工作积极主动投入。

Required Education:

●  Minimum Bachelor’s Degree. Preferably in Computer Science, Digital Media Production, Instructional Technology, Sound Engineering, EE (Electronic Engineering)​, Electric Engineering and Automation, Electronics Science and Technology, Electrical & Information Engineering, or equivalent. If the candidate has good knowledge, background or skills in the field of related technology, majors can be not limited in the above.

Required Experience

●  Basic understanding and knowledge of various electronics components, sensors and related tools are a must.

●  Prior knowledge/skills in 1-2 following fields is a plus (e.g. computer hardware/software, operation systems, desktop/service desk technology support, media equipment, audio-visual devices, such as speakers, microphones, projectors, audio cables).

●  Prior experience and related knowledge of Mac OS computers are preferred.

●  1-2 years’ intern or related experience in providing desktop, A/V(audio-visual), technology support is preferred, but not a must.

Required Knowledge, Skills, and Abilities

●  Ability to learn and apply new technologies and skills quickly is a must.

●  Passionate about the fields of electronic engineering and related technology is a must.

●  Detail oriented and proficient at troubleshooting and problem solving.

●  Eager to learn and explore new technology, skills and related knowledge to solve the problem is a must.

●  Strong sense of responsibility, good organization, and coordination abilities are must.

●  Take the job seriously, ability to work independently and fix the problems initiatively is a must.

●  Demonstrates motivation, drive and initiative in a busy working environment.

●  Multitasking with good time management skills, and being able to work occasional weekends and after hours.

●  High professional integrity, honesty and trust.

●  Good communication abilities in Mandarin and English.

●  Easy going and engaged.

Additional Information

About NYU Shanghai

NYU Shanghai is China’s first Sino-US research university and the third degree-granting campus of the NYU Global Network. We were founded in 2012 by New York University and East China Normal University with the support of the city of Shanghai and the district of Pudong. NYU Shanghai seeks to cultivate globally-minded graduates through innovative teaching, world-class research, and a commitment to public service.

NYU Shanghai is an equal opportunity employer committed to equity, diversity and social inclusion. We are proud of its diverse and talented staff members, who work together to build and sustain this unique and pioneering institution of higher education in China.

For more information about NYU Shanghai, please visit https://shanghai.nyu.edu. You can also follow our official WeChat Account: NYUShanghaiRecruit for more updated news.

申请方式 / Application Instructions

请点击以下原文链接并提交在线申请。

Please click the original job link below to submit your application online.

https://shanghai-nyu.icims.com/jobs/8597

联系人：郑好

电话：（+86）02120595301

Email：hao.zheng@nyu.edu

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Please visit NYU Shanghai Website to view more open positions and follow our Staff Recruitment WeChat Account（NYU Shanghai Recruit）for more updates. Thank you!